Shipping policy

Shipping Carrier:

We ship exclusively with FedEx to provide fast and secure delivery.

Processing Time

All orders are processed within 1–2 business days.

Shipping Time

Delivery time depends on the shipping service selected at checkout.

Most orders arrive within 2–3 business days, but faster or slower options may be available depending on the customer’s choice.

Shipping Cost

Shipping cost varies based on the delivery speed selected.

Rates typically range depending on the shipping service chosen at checkout.

Order Updates & Tracking

A confirmation email and tracking number will be sent once your order has been shipped.

Incorrect Address
Jewelry Soto LLC is not responsible for orders shipped to an incorrect address entered by the customer.

If a mistake was made, please contact us immediately so we can try to assist before the order ships.

Lost, Delayed, or Stolen Packages

Once the package is handed to FedEx, Jewelry Soto LLC is not responsible for delays, lost packages, or stolen packages.For delivery issues, please file a claim directly with FedEx.

Damaged Packages

If your package arrives damaged, you must notify us as soon as you receive the package.

We may request photos of the damaged item and the packaging to process your claim.

Contact Information

For any questions regarding shipping, please contact us:

Email: jewelrysotollc@gmail.com

Phone: (352) 932-6120

Business Address: 2115 Citrus Blvd F, Leesburg, Florida 34748